Payment and refund policy
You can always find the current prices and the payment methods in the bill-paying process on the Chinesehour website, following links for "Purchase Now". However, we cann’t guarantee that not all the payment methods are available to all the countries. The prices listed do not include any VAT or other applicable taxes; you will be responsible for paying any such taxes. You agree that we may include some or all of such taxes in your credit card charges. Chinesehour may change the subscription fees then in effect without notice. You are responsible for all use of the Service accessed through your password.
Some current services at Chinesehour are monthly subscriptions, and therefore the fees are charged by month.
Please note that subscriptions made through credit cards or the PayPal are automatically renewed by the end of each circulation unless you cancel your subscription.
To concel the subscription, please refer to “My Page ” for “My account”, and then select “Concel payment” button.
To ensurethe benefits of our students, you may request for refund when you are not satisfiedwith our service. You can email us to firstname.lastname@example.org with your nameand student ID. We will reply to you in 3 days and verify your informationbased on the conditions as below:
1. You are not satisfied with our service,
2. The service is not accessible due to our reasons,
3. Your classes are in valid period. The refund will be processed to the method used for payment within 60days. A handling fee of 8% will be charged.